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How AmCham Kenya Automated Its Processes to Give Members First Class Experience

Discover how Glue Up’s all-in-one Chamber of Commerce Management Software automates AmCham Kenya’s membership management process to become more efficient and responsive to its members.

Industry
Chamber of Commerce
Previous Solution
Manual Process
Size
2000+ members

About American Chamber of Commerce Kenya

The American Chamber of Commerce in Kenya (AmCham Kenya) was founded in 2005. It is a business chamber comprised of American and Kenyan businesses committed to and invested in the U.S - Kenya commercial relationship. The Chamber’s role is to catalyze and facilitate two-way trade and investment between Kenya and the United States. Its mission is to transform lives and create economic opportunities through trade and investment.

As the chamber grew, different challenges and opportunities demanded new solutions. In 2019, AmCham Kenya started vigorously looking for a membership management software company to help manage its growing member database. It tried out several competitor suites. However, most were too complicated and not user-friendly. The chamber had to go back to manual processes, like the use of Excel sheets to manage its membership database. Through an online search, AmCham Kenya discovered Glue Up’s all-in-one Chamber of Commerce Management Software.

Manage and Increase Membership Renewals with Ease


AmCham Kenya is not different from other organizations that suffered from using manual renewal processes for handling large member databases. “The primary role Glue Up has played since AmCham Kenya took on the system in 2019 was automating the membership renewal process,” said the AmCham Kenya Head of Membership & Strategic Partnership Eva Wathome.

The use of Excel sheets to manage renewals was not only time-consuming but also tedious. The chamber considered that the manual input of data carries a higher risk of human error. This is what led it to invest in Glue Up’s all-in-one Chamber of Commerce Management Software. 

It has gained multiple benefits from using the software. It has helped take care of repetitive administrative tasks. In addition, Glue Up’s system automatically identifies memberships that are about to expire and sends reminders, saving time and money in return.

Automation of Process With Glue Up’s All-in-One Solution for Chambers


Glue Up’s all-in-one Chamber of Commerce Management Software has made many processes easier for AmCham Kenya, such as invoicing, online payments, communication with members, and event management. “My team and I have worked tirelessly for the past year to ensure payments are made on the system, and I am pretty glad to say that less than 5% of the membership payments are processed offline. We are working so seamlessly, which is great,” said Wathome.

The Best Solution for Event Planning and Management


Event planning and management can be a daunting task. However, Glue Up’s all-in-one Chamber of Commerce Management Software takes care of all the pain points. It allows organizations to set up events, send out email campaigns, receive online payments, and check in attendees quickly and easily.

How AmCham Kenya Automated Its Processes to Give Members First Class Experience

"We were able to use the My Glue app during our recent event to check in attendees. The post-event reconciliation process via the system was seamless. I would recommend Glue Up to other chambers of commerce for the ease of having everything done on one platform. From the application of new members and renewals to fast and easy communication through email campaigns to member engagement. Using multiple software to manage your processes and data is no easy task. I am glad that we found an all-in-one solution with Glue Up to help us navigate through tough COVID times."

Eva Wathome, Head of Membership & Strategic Partnership, AmCham Kenya

Great Customization and Customer Experience

“The customization aspect and the customer experience truly stand out for me. We are part of Glue Up’s journey, and I like that it includes us in the conversation when adding new features to the platform. Glue Up is open to hearing our contributions on what new features would suit us and other chambers, and our suggestions are being implemented. So this has been the most exciting part of working with the Glue Up team. They have an open approach while handling client needs—may it be in adding features or financial flexibility,” said Wathome.

Book a demo to learn how Glue Up is helping chambers of commerce, associations, and other organizations in Africa and the world revolutionize their membership and community management experiences.

Is your organization looking for some inspiration to stay relevant in the industry by using technology to streamline event management process? Discover how Glue Up transformed Cape Chamber of Commerce and Industry’s execution of events and engaged its members through digitalization with our all-in-one Community Management Suite.

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Find out why customers stick with Glue Up.

We are very pleased with the simplicity of the system. We rarely spend time training staff as most users simply “get it". It’s simple and fast out-of-the-box solution. We now have 4 client accounts running on Glue Up software.

Marcel Ewals, Director, Community Development, MCI Group
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